You call
A real plumber picks up, even at 2 AM or on a holiday. No phone tree, no hold music. Describe what is happening and get straight answers right away.
Plumber, New Braunfels TX
Burst
pipe
at
2 AM?
We
answer.
Family-owned in New Braunfels, open 24/7 including holidays. One call reaches a real plumber: Collin picks up himself and talks you through it before anyone rolls a truck.
5.0 on BuildZoom
Licensed & insured
24/7, holidays included
24/7
Emergency line, every day of the year
5.0
Rating on BuildZoom from real customers
16
Services, from toilets to gas lines
#37653
Texas Master Plumber license, Jason White
What we fix
One shop for every pipe in the house.
Toilets, water heaters, sewer lines, remodels. If water or gas runs through it, Jones Plumbing repairs it, replaces it, or installs it right the first time.
- 01
Emergency repairs, any hour
Burst pipes, active leaks, sewer backups. The emergency line rings straight to a plumber, not a call center, and we roll at 2 AM the same as 2 PM.
24/7 emergency - 02
Toilet repair and replacement
Running, rocking, leaking, or just old. We repair what is worth saving and replace what is not, with clean installs and fair pricing.
- 03
Faucet repair and replacement
Dripping kitchen faucets, tired bathroom fixtures. We fix leaks at the source or set you up with new faucets installed neatly.
- 04
Water heater repair and replacement
Gas water heaters are our bread and butter. When yours goes out, we can have a replacement in and the old one hauled away fast, even on a Saturday.
24/7 emergency - 05
Tankless water heater repair and replacement
Endless hot water without the tank. We service tankless units and swap aging tank systems for efficient tankless installs.
- 06
Drain cleaning: tubs, sinks, and showers
Slow tub, gurgling sink, standing shower water. We clear household drains and get everything flowing again, usually in one visit.
- 07
Sewer main clogs
When every drain in the house is angry at once, the main line is the culprit. We clear root balls and blockages, even in the middle of the night.
24/7 emergency - 08
Sewer line cleaning, repair, and replacement
From clearing a line to full replacement when the pipe is done. We tell you what the camera shows and what it honestly costs.
- 09
Leak detection, including hydrostatic testing
Warm spots on the floor, a water bill that jumped for no reason, pressure testing for slab foundations. We find hidden leaks under your home before they become foundation damage.
- 10
Slab leak repair
Once we find the leak under the slab, we fix it with minimal disruption and leave your floors as close to untouched as the job allows.
- 11
Water softener installation
Hard Hill Country water is rough on fixtures and appliances. We install softeners that protect your plumbing and your skin.
- 12
Dishwasher installation
New dishwasher, done right: supply lines, drain hookup, and leak checks so your kitchen floor stays dry.
- 13
Gas line testing and repair
Gas work is never a maybe. We test lines, track down leaks, and make repairs to code so your home is safe.
Licensed pros only - 14
Bathroom remodels and additions
Full rough-in and finish plumbing for remodels and new bathrooms, coordinated cleanly with the rest of your project.
- 15
Kitchen remodels
Sink relocations, gas and water reroutes, and fixture installs that keep your kitchen project on schedule.
- 16
Lift stations, grinder toilets, and reverse osmosis
Specialty systems for homes below the sewer line, plus under-sink reverse osmosis for cleaner drinking water, sized for your household.
Something else leaking, dripping, or backing up? If water runs through it, call and describe it. Collin will tell you straight whether it needs a truck or a ten-minute fix.
Call for a quote: (830) 708-3795Happy customers
Neighbors who called at the worst possible time.
Real reviews from real jobs across New Braunfels and the surrounding towns. The 11:30 PM calls are the ones we are proudest of.
“I had to call Jones Plumbing around 11:30 pm for an emergency. Colin arrived quickly and worked clearing a root ball in our pipes. He worked till 4am and got everything flowing.”
“We have had Collin to our house to check our gas water heater twice now and each time he was phenomenal. He is always educational with the work he does and very respectful.”
“Collin is fantastic. If you have been searching for a plumber, this is where the search stops.”
“Collin was just the best. Answered my call when other major companies said they were open but did not call me back until the next day.”
“I called at 4:30 pm on a Friday because my water heater went out. He told me he could replace my water heater and take away the old one the next day. On a Saturday.”
“Colin is prompt, responsive, patient and fair in pricing. He went the extra mile to help us out during a difficult time.”
“Collin came out and replaced our main water shut off valve. Quick and professional. Would absolutely call Jones Plumbing again.”
“Collin is extremely professional and dedicated to his work. He came out to my house at midnight because I had a leak in my water heater line.”
The owner
The guy who answers is the guy who shows up.
Jones Plumbing is a family-owned shop, and there is no dispatch desk between you and the plumber. When you call, Collin picks up. He is the one who walks you through the problem on the phone, the one who drives out, and the one who does the work.
That is why half the reviews read like rescue stories. A burst pipe at 2 AM does not get a callback queue, it gets a truck.
Collin Jones, Jones Plumbing
How it works
One call. No drama.
No phone trees, no waiting on hold while water spreads across the floor. Here is exactly what happens when you call Jones Plumbing.
Collin talks you through it
Before anyone rolls a truck, Collin helps you stop the damage: which valve to shut off, what to watch for, what can safely wait until morning. Plenty of panics end right here, on the phone, for free.
He rolls the truck
Collin comes out, finds the actual problem, and explains it in plain language. You will know what is wrong and what it costs before any work starts.
He fixes it
Fair pricing, clean work, and the job done right the first time. Most repairs finish in a single visit, and we haul the old parts away.
He stands behind it
If anything is not right afterward, call back. A family-owned shop lives on its reputation, so we make it right.
Where we work
Based in New Braunfels, all over the corridor.
Our shop is on Green Finch in New Braunfels, and our trucks run the whole stretch between Austin and San Antonio.
New Braunfels
San Marcos
Seguin
San Antonio
Kyle
Buda
Schertz
Selma
Garden Ridge
Wimberley
Just outside one of these towns? Call anyway. We cover the surrounding areas too.
Good to know
Questions people actually ask.
Straight answers before you pick up the phone.
Yes. Our line is open 24 hours a day, 7 days a week, including holidays. Burst pipes and sewer backups do not wait for business hours, so neither do we.
Collin Jones himself. There is no dispatch desk: the person who picks up the phone is the person who talks you through the problem and the person who drives out to fix it.
Fair and upfront. Collin explains what is wrong and what it will cost before any work starts, so there are no surprises on the invoice. Call (830) 708-3795 and describe the problem for a quote.
Fully. We operate under Texas Master Plumber License #37653 (Jason White), and we are a licensed, insured, family-owned shop.
For emergencies, as fast as the roads allow. Customers tell us we picked up when bigger companies did not call back until the next day. Call and we will give you an honest arrival window on the spot.
If water is actively leaking, shut off your main water valve if you can do it safely. It is usually near the water meter or where the main line enters the house. Then call us, and Collin will walk you through anything else on the phone.
New Braunfels is home base, and we regularly serve San Marcos, Seguin, San Antonio, Kyle, Buda, Schertz, Selma, Garden Ridge, Wimberley, and the surrounding areas.
Both. Alongside repairs, we do full plumbing for bathroom and kitchen remodels and additions, plus water softeners, reverse osmosis systems, gas line work, and lift stations.